Privacy Policy
At Urban Gadgets, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website (urban-gadgets.store). By using our website, you consent to the practices described in this policy.
Information We Collect
When you visit our website, we may collect certain information about you, including:
- Personal identification information (such as your name, delivery address, email address, and phone number) provided voluntarily by you during checkout or when contacting us via WhatsApp.
- Payment and billing information necessary to process your orders. Since most orders are Cash on Delivery (COD), payment is collected at the time of delivery. For orders paid online, payment details are securely handled by trusted third-party payment processors and are never stored on our servers.
- Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.
Use of Information
We may use the collected information for the following purposes:
- To process and fulfill your orders, including island-wide delivery and COD coordination.
- To communicate with you regarding your purchases, provide customer support, and respond to inquiries via WhatsApp, phone, or email.
- To personalize your shopping experience and present relevant product recommendations and promotions.
- To improve our website, products, and services based on your feedback and browsing patterns.
- To detect and prevent fraud, unauthorized activities, and abuse of our website or delivery process.
Information Sharing
We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Delivery partners: We share necessary contact and address details with our courier/delivery partners solely to fulfill and deliver your order.
- Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are contractually obligated to handle your data securely and confidentially.
- Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand customer preferences. You can disable cookies through your browser settings, but this may limit certain features and functionality of our website.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
📞 WhatsApp / Call: 076 48 22901
📧 Email: info@urban-gadgets.store
📍 No. 43, Jaya Road, Kalubowila, Dehiwala
📍 NYS Clothing, Gangarama Road, Boralesgamuwa